Refund policy
REFUND & RETURN POLICY
Last Updated: September 9, 2026
At MORRO, we want you to feel confident trying our products and making them part of your pet’s daily care routine.
That’s why eligible purchases made directly through morro.pet are backed by our 60-Day Money-Back Guarantee.
60-DAY MONEY-BACK GUARANTEE
You have 60 calendar days from the date your order is delivered, as confirmed by the shipping carrier, to try MORRO and decide if it’s right for you and your pet.
If you’re not satisfied with your purchase, contact us at hello@morro.pet within the 60-day period to request a return.
Single-Bottle Orders
If you purchased a single bottle of MORRO, you may open and try the product.
To be eligible for a refund:
- Your refund request must be submitted within 60 calendar days of delivery
- The product must not be empty or fully consumed
- You must provide your order number or other proof of purchase
- The product must have been purchased directly from morro.pet
Multi-Bottle & Bundle Orders
If you purchased multiple bottles or a bundle, you may open and try one bottle.
To qualify for a refund of the eligible bundle:
- No more than one bottle may be opened or used
- All remaining bottles must be unopened, unused, with their original seals intact, and in their original packaging
- Your refund request must be submitted within 60 calendar days of delivery
- You must provide your order number or other proof of purchase
- The products must have been purchased directly from morro.pet
If more than one bottle has been opened or used, additional opened or used bottles may not be eligible for a refund.
This policy allows you to genuinely try MORRO while helping us maintain appropriate hygiene and product-safety standards.
RETURN AUTHORIZATION REQUIRED
All returns must be authorized by MORRO before being sent back.
Please do not send products back without contacting us first.
Returns sent without prior authorization may not be accepted or eligible for a refund.
HOW TO REQUEST A RETURN
To start a return:
- Contact us at hello@morro.pet
- Include your order number, the email address used to place your order, and a brief reason for your return
- Wait for our team to review your request
- If your return is approved, we’ll provide instructions on how and where to send your package
Please send your return only to the address provided by our customer-care team.
Do not send a return to the address shown on your original package unless specifically instructed to do so by MORRO.
RETURN SHIPPING COSTS
Unless your return is the result of an error by MORRO or the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
We recommend using a trackable shipping service when returning your order. MORRO cannot be responsible for return packages that are lost in transit before reaching us.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order when it arrives.
If your MORRO product arrives damaged, defective, leaking, or you receive the wrong product, contact us at hello@morro.pet as soon as possible.
Please include:
- Your order number
- A photo of the shipping package
- A photo of the shipping label
- Clear photos showing the damaged, defective, leaking, or incorrect product
- A brief description of the issue
Please keep the product and original packaging until our team has reviewed your request.
If we determine that your product arrived damaged, defective, or incorrect, we’ll work with you to arrange an appropriate replacement or refund at no additional cost to you.
REFUND PROCESSING
Once we receive and inspect your approved return, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 2–7 business days.
Please remember that your bank, credit card company, or payment provider may require additional time for the refund to appear on your account.
We’ll send you confirmation once your refund has been processed.
UNDELIVERABLE & RETURNED PACKAGES
If a package is returned to us because the shipping carrier was unable to deliver it, please contact us at hello@morro.pet.
If the package was returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if you would like the order resent.
If you prefer a refund instead of redelivery, eligible products may be refunded once the returned package has been received and inspected.
Original shipping charges are generally non-refundable in these circumstances.
If the delivery failure was caused by MORRO or an error outside the customer’s control, please contact us so we can review the situation.
INCORRECT SHIPPING ADDRESSES
Please carefully review your shipping address before completing checkout.
If you notice an error after placing your order, contact us at hello@morro.pet as soon as possible.
We’ll do our best to update your information before the order is processed or shipped.
However, once your order has entered the shipping process, we cannot guarantee that the shipping address can be changed.
MORRO is not responsible for orders delivered to an incorrect address provided by the customer at checkout, except where otherwise required by applicable law.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel your order, contact us at hello@morro.pet as soon as possible.
We’ll do our best to accommodate your request before the order is processed.
Once an order has been processed or shipped, we may no longer be able to cancel it or change the products, quantities, or shipping information.
If your order has already shipped, the applicable return conditions outlined in this policy will apply.
SALE & PROMOTIONAL ITEMS
Products purchased using a promotional code, bundle discount, subscription discount, or other promotional offer remain eligible for our 60-Day Money-Back Guarantee unless the product is specifically identified as Final Sale before purchase.
Products clearly marked as Final Sale are not eligible for return or refund except where required by applicable law.
Gift cards are non-refundable except where required by applicable law.
EXCHANGES
We do not currently offer direct product exchanges.
If you would like a different eligible product, please contact us to request a return and place a separate order for the product you would like.
If you received an incorrect or defective product, contact us and we’ll help resolve the issue.
SUBSCRIPTIONS & RETURNS
Cancelling a MORRO subscription and requesting a product return are two separate actions.
You may cancel your subscription to prevent future renewals according to the subscription terms presented when you subscribe.
Cancelling your subscription does not automatically cancel or refund an order that has already been processed or shipped.
If you would also like to return an eligible subscription order, contact us at hello@morro.pet.
Eligible subscription purchases are subject to the same 60-Day Money-Back Guarantee conditions described in this policy.
NON-RETURNABLE ITEMS
For hygiene and product-safety reasons, we generally cannot accept returns of:
- Additional opened or used bottles beyond the one bottle permitted under our 60-Day Money-Back Guarantee
- Empty or fully consumed products
- Products not purchased directly from morro.pet
- Products marked as Final Sale
- Gift cards
Damaged, defective, or incorrect products will be handled according to the applicable section above.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
QUESTIONS ABOUT RETURNS OR REFUNDS?
If you have any questions about a return, refund, damaged order, or our 60-Day Money-Back Guarantee, please contact us at:
Our team will be happy to help.
MORRO
more tomorrows together.